Frequently Asked Questions

1. What is ENPAYBACK?

a.    ENPAYBACK is a multi-brand loyalty program that lets you earn and redeem points on every shopping. With a wide range of in-store and online partners, you can earn points on every purchase in the respective stores and points earned can be redeemed in the stores itself.

b.    Members earn ENPAYBACK Points by quoting the Linked Mobile Number at the time of check-out at our participating partners. 

2. What is the eligibility criterion to become a ENPAYBACK Member?
     
     a.    One should be above the age of 18 years; while some of ENPAYBACK Partners are enrolling with age less than 18 years as well.

     b.   One should be a resident of India.

3. What is a ENPAYBACK Card?

   a.  A ENPAYBACK Card is your membership number to the ENPAYBACK Loyalty Program. Now your mobile number is your ENPAYBACK Number. To link your mobile number, please contact the respective stores.
     b.    The card uniquely identifies every member with his/her membership/card number
     c.    This is not a credit / debit card.

     d.    The card enables you to earn and redeem points from our various partners.

4. How long is my ENPAYBACK Card valid?

   ENPAYBACK Membership is offered for a lifetime

5. How do I earn ENPAYBACK points?

   Earning ENPAYBACK points is easy. For the complete list of our partner brands, please visit our website. 

     a.    Please allow a maximum time period of 45 working days for ENPAYBACK Points to get credited to your ENPAYBACK Membership account.

    b.    You can also multiply your ENPAYBACK Points by earning points from our different partner brands.

6.   How do I login to my new ENPAYBACK account?

     Visit the nearest ENPAYBACK Partnered stores and enter your Linked Mobile Number to view your account online and to view your point balance.

7.   How can I redeem my ENPAYBACK Points?

The earned ENPAYBACK Points can be redeemed only at the respective stores.

8.  Who are our partners?

We have in-store and online partners where you can earn and redeem ENPAYBACK Points. To view the complete list of partners where you can earn points, please our website and to view the list of partners where you can redeem your points, please our website.

9.  How can I cancel my ENPAYBACK Membership/account?

     A member may terminate his/her ENPAYBACK Membership in the respective ENPAYBACK Partnered stores and requesting for termination. Post cancellation of membership, the ENPAYBACK Points already earned and to be earned will continue to be purged and not refunded back to the member. Therefore, please ensure to redeem your points before cancelling the membership.

10.  How to reactivate my account?

     Cancelled accounts can’t be re activated.

11.  How to update my information?

          You may update your information through contacting the ENPAYBACK Partnered stores.

12.  Can I transfer my ENPAYBACK account to another person’s name?

     Once ENPAYBACK Membership is issued to an individual, the same cannot be transferred to anybody.

13. What happens to the ENPAYBACK Account after the member is deceased?

     Upon the death of a member, his/her ENPAYBACK Membership account will be closed and all outstanding ENPAYBACK Points will expire.

14.  When will my ENPAYBACK Points expire?

     ENPAYBACK Points will expire in 3 years from the date of transaction.

15.  Is there a limit on earning points?

     PAYBACK Points earning is dependent on the partner. To know more, please visit www.enpayback.com

16.  My ENPAYBACK Points have not been credited. What is the reason?

     Please contact the ENPAYBACK Partnered stores to register your request.